Privacy Policy
Last updated:
1. Who We Are
Surrey Doors Ltd. ("we", "us", "our") operates surreydoors.ca and provides garage door repair and installation services in Surrey, BC and the Lower Mainland. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy law.
2. Information We Collect
We may collect your name, phone number, and email address (when you contact us or book service), service address (to dispatch technicians), payment information (processed securely — we do not store card numbers), and website usage data (via analytics tools, if enabled).
3. How We Use Your Information
We use your personal information to schedule and dispatch service appointments, communicate with you about your service request, process payments, improve our services and website, and comply with legal obligations. We do not sell, rent, or trade your personal information to third parties.
4. Consent
By contacting us or using our website, you consent to the collection and use of your personal information as described in this policy. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.
5. Data Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are typically retained for seven years for warranty and legal purposes.
6. Security
We use reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorised access, use, or disclosure.
7. Third-Party Services
Our website may use third-party services such as Google Analytics. These services have their own privacy policies. We encourage you to review them.
8. Your Rights
Under PIPEDA, you have the right to access the personal information we hold about you, request correction of inaccurate information, withdraw consent to collection or use, and file a complaint with the Office of the Privacy Commissioner of Canada.
9. Contact
For privacy inquiries or to exercise your rights, contact Surrey Doors Ltd. by phone at (604) 628-4655. Surrey, BC, Canada.